Shipping policy

ZenRelief™ Shipping Policy

At ZenRelief™, we are committed to delivering your orders as quickly and reliably as possible. Please read our shipping terms carefully to understand our processes and your responsibilities.

Order Processing Time

  • All orders are processed within 2-4 business days (excluding weekends and holidays).
  • Please note that processing times do not include shipping transit times.

Shipping Times

  • Canada & USA: Estimated delivery within 3-7 business days after fulfillment.
  • International: Estimated delivery within 3-8 business days after fulfillment.
  • Shipping to the USA may experience additional delays of 2-6 business days due to new regulations and tariffs.

Important Shipping Information

  • Shipping times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including customs processing, weather, and carrier delays.
  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

Shipping Fees and Refunds

  • We offer free shipping on all orders.
  • Due to the free shipping service, we do not provide refunds or compensation for shipping delays or extended delivery times. These delays are often caused by factors outside our control, such as customs processing, carrier issues, or new regulations.
  • Refunds or replacements are only offered if your item is lost or damaged during transit, and valid proof (e.g., photos, carrier documentation) is provided within 30 days of the expected delivery date.
  • If you believe your order is lost or damaged, please contact our customer service promptly with all relevant details.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • We encourage customers to monitor their shipments and notify us immediately if there are any concerns.

Customer Support

  • For any questions or concerns about your order or shipping, please contact our customer service team at [insert contact info]. We’re here to help!

Our Commitment to Fast Shipping

At ZenRelief™, we work diligently every day to ensure your orders are processed and shipped as quickly as possible. Most of our customers receive their orders faster than the estimated shipping times. We take shipping seriously and continuously strive to improve our logistics to serve you better.

However, please understand that customs processing and regulations are beyond our control and may cause unavoidable delays. We appreciate your patience and understanding as we navigate these challenges to get your products to you safely and promptly.